Shipping Policy

At The Glam Bijoux, we are committed to delivering your handmade creations with care and precision. Below are the details of our shipping options and processing times:

  1. Processing Time:
    • Wall Art (Ready to Ship): Each Wall Art piece is unique and ready to ship. Orders will be dispatched within 1-2 business days after purchase.
    • Other Handmade Items: As each item is made to order, please allow up to 3 business days for preparation before shipping.
  2. Shipping Options (UK Only):
    • Standard Shipping (Free): Delivered within 2-5 business days after dispatch via Royal Mail Tracked Service.
    • Next Day Delivery (Additional Cost):
      • Available only for Wall Art (Ready to Ship) items.
      • If you require this service, please contact us before placing your order to confirm availability and charges.
  3. Delivery Times:
    • Standard Shipping: Typically arrives within 2-5 business days after dispatch.
    • Next Day Delivery: Delivered the next business day after dispatch (if confirmed and paid in advance).
  4. Packaging:
    • Wall Art pieces are carefully packaged in custom, secure materials to ensure they arrive in perfect condition.
    • Other items are elegantly presented in our signature pink velvet bags, adding a luxurious touch to your unboxing experience.
  5. Issues with Delivery:
    • If your package is delayed, lost, or damaged in transit, please contact us at [your contact information]. We will work with Royal Mail to resolve the issue as quickly as possible.

    Returns, Exchanges, and Refund Policy

    At The Glam Bijoux, we want you to be completely satisfied with your purchase. If for any reason you are not, please review our policy below:

    1. Returns and Refunds:

      • To initiate a return, please contact us at hello@theglambijoux.co.uk within 14 days of receiving your item. We will provide you with instructions on how to return the product.

        Please ensure the item is in its original condition, unused, and in its original packaging.

        Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method, excluding shipping fees.

      • The cost of return shipping is the responsibility of the customer. Refunds will be issued once the returned item is received and inspected.
      • Refund Process:
        • Once we have received your return, we will inspect the item to ensure it meets the return requirements.
        • If the return is accepted, we will process your refund.
        • Refunds will be credited to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable.
    2. Exchanges:
      • Wall Art: As each Wall Art is unique, we are unable to offer exchanges for these items.
      • Other Items: If your item arrives damaged, incorrect, or defective, we offer exchanges. To request an exchange, please contact us at hello@theglambijoux.co.uk within 7 days of receiving your order.
      • In your exchange request, please provide photos as proof of the issue.
      • The item must be returned in its original packaging, and the customer is responsible for return shipping costs. Once the returned item is inspected, we will send a replacement at no additional shipping cost.
    3. Conditions for Returns/Exchanges:
      • Items must be unused, in their original packaging, and in perfect condition.
      • Personalized or unique item: are not eligible for returns, refunds, or exchanges unless they are damaged or incorrect upon arrival.

     

    For any questions regarding our return policy, please contact us at hello@theglambijoux.co.uk